{"id":7463,"date":"2023-01-25T13:08:02","date_gmt":"2023-01-25T00:08:02","guid":{"rendered":"http:\/\/psc.gov.to\/?page_id=7463"},"modified":"2023-02-09T10:52:08","modified_gmt":"2023-02-08T21:52:08","slug":"make-a-complaint","status":"publish","type":"page","link":"https:\/\/psc.gov.to\/index.php\/make-a-complaint\/","title":{"rendered":"Make a Complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7463\" class=\"elementor elementor-7463\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae32381 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae32381\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7099dc\" data-id=\"f7099dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9db83dd elementor-widget elementor-widget-heading\" data-id=\"9db83dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MAKE A COMPLAINT<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10f8252 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10f8252\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff4c75e\" data-id=\"ff4c75e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ebf0a6 elementor-widget elementor-widget-text-editor\" data-id=\"3ebf0a6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><span style=\"text-decoration: underline;\"><strong>Before you start the complaint form:<\/strong><\/span><\/h3><p><span style=\"letter-spacing: -0.9px; word-spacing: 6.5px;\">Please be informed that we shall only receive and examine complaints relating to a Ministry\/Agency\/Department (MDA) under Schedule 1 of the Public Service Act &#8211;\u00a0<\/span><span style=\"letter-spacing: -0.9px; word-spacing: 6.5px; color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/psc.gov.to\/index.php\/schedule-1\/\">Schedule 1 (Part 1: Ministries, Part 2: Government Agencies)<\/a><\/span><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li>Before you contact us, you should first try to resolve your complaint with the MDA. If you are unhappy with the final outcome, then you may proceed to complain to us.<\/li><li>If you are a Public Servant, any grievance against an action\/decision of a MDA, please refer to the Grievance Regulations\u00a0<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/psc.gov.to\/wp-content\/uploads\/2022\/05\/PublicServiceGrievanceandDisputeProceduresRegulations_3.pdf\">(Public Service Grievance Regulation)<\/a><\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a780263 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a780263\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1880f22\" data-id=\"1880f22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a4a0b0 elementor-widget elementor-widget-text-editor\" data-id=\"3a4a0b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3 style=\"letter-spacing: -0.9px;\"><span style=\"font-weight: bold;\"><span style=\"text-decoration-line: underline;\">WHAT YOU NEED TO COMPLETE THE COMPLAINT FORM:<\/span><\/span><\/h3><p>Before completing this complaint form, please ensure that<\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li>You have complained or attempted to resolve the matter with the MDA, however, you have not received a response within two\u00a0 <span style=\"letter-spacing: -0.9px;\">(2)\u00a0<\/span>weeks (please attach any documents relating to initial complaint)<\/li><li>You have any relevant documents\/evidence required to support your complaint<\/li><\/ul><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35ca534 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35ca534\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad24296\" data-id=\"ad24296\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a86ac09 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a86ac09\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/forms.gle\/UcDiNPpv4i8qYPYt9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Make a Complaint<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MAKE A COMPLAINT Before you start the complaint form: Please be informed that we shall only receive and examine complaints relating to a Ministry\/Agency\/Department (MDA) under Schedule 1 of the Public Service Act &#8211;\u00a0Schedule 1 (Part 1: Ministries, Part 2: Government Agencies) Before you contact us, you should first try to resolve your complaint with &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/psc.gov.to\/index.php\/make-a-complaint\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Make a Complaint&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7463","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/psc.gov.to\/index.php\/wp-json\/wp\/v2\/pages\/7463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/psc.gov.to\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/psc.gov.to\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/psc.gov.to\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/psc.gov.to\/index.php\/wp-json\/wp\/v2\/comments?post=7463"}],"version-history":[{"count":61,"href":"https:\/\/psc.gov.to\/index.php\/wp-json\/wp\/v2\/pages\/7463\/revisions"}],"predecessor-version":[{"id":7784,"href":"https:\/\/psc.gov.to\/index.php\/wp-json\/wp\/v2\/pages\/7463\/revisions\/7784"}],"wp:attachment":[{"href":"https:\/\/psc.gov.to\/index.php\/wp-json\/wp\/v2\/media?parent=7463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}